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Extract from an internal film titled ‘First direct – a first for Midland’

Back to Banking in black and white: fi …
Article introducing first direct, published in the ‘Midland Group News’ staff magazine in Oct 1989
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Photograph of a first direct call centre in Leeds, UK
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Article introducing first direct, published in the ‘Midland Group News’ staff magazine in Oct 1989
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Photograph of a first direct call centre in Leeds, UK
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Title
Extract from an internal film titled ‘First direct – a first for Midland’
Scope and Content
Film produced for Midland Bank employees working in the branch network. It provided them with key…
Date
Jan 1992
HSBC Reference Number
UK 1643-0089
Video description
The narrator introduces first direct, while exterior and interior footage of the contact centre in…

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